Returns Policy

1. How to order
You can browse the Leeds Met Merchandise shop by collection or category. When you have found what you are after, click "add to basket".

When you've selected everything you want, simply click the basket at the top right hand of the screen and proceed to checkout.

2. Payment
We accept payment by all major credit and debit cards. We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Products are subject to availability. In the event that we are unable to supply the Products, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the Products.

As you begin the checkout procedure you will be asked to fill in the billing address of the card you have chosen to pay with and your chosen delivery address.

When you have confirmed both addresses, you will be taken to a separate secure payment site, provided by Protx, where you will be required to enter your card details. Protx is an accredited payment service provider that will handle your credit card transaction in a highly secure environment. At no time will your details be stored by Leeds Metropolitan University.

When the payment is complete you will be automatically returned to the Leeds Met Merchandise website, where you will find your unique Order Number.

Should you wish to pay by cheque, please contact us and we will arrange for your order to be placed. Acceptance by us of your offer will not take place until the cheque has cleared in our bank account and only after your cheque has cleared will we dispatch the ordered Products.

All prices are shown in UK Pounds Sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges,

For information about secure online ordering see our Website Security & Privacy Policy.

3. Delivery
We will aim to dispatch your order within two working days. Postage and packaging for most Products is charged at £3.95 per order, however the Products listed in the table below will incur additional delivery charges due to the Products size and weight. Your purchases should be with you within 2-5 days of dispatch.

Should you wish to utilise our faster delivery service, please select the 24 hour service at Checkout. This is charged at £5.95 per order and all orders placed before 2pm should be delivered within one working day.

Whilst we will do everything possible to deliver your Products by the date specified, we cannot accept liability for deliveries made after the date specified. Orders dispatched are sent by Royal Mail and should arrive within 5 working days. However occasionally they may take longer to arrive due to delays within Royal Mail. Please allow 10 days for delivery of all Royal Mail parcels. If 10 days have passed and your package still has not arrived, please contact us via one of the methods on the website.

Delivery times are usually Monday to Saturday (excluding Bank Holidays) 7.00am. - 6pm.

4. Returns
We will accept the return of all Products only if they are unused and returned in the original packaging and in a re-saleable condition within 10 days of receipt of your Products. Return of Products outside this period may not be accepted by us. If Products, are returned within 10 days of receipt we will offer a full refund or exchange at the price you paid for the item minus the delivery cost. If Products are not returned in an acceptable condition it will be at our discretion whether we refund or exchange the Product in question and a restocking fee may be charged by us.

We will be happy to refund the delivery charge incurred in sending the Products to you for either of the following reasons:

(1) the Products delivered to you are different to those ordered by you (this refers to Products on your confirmation email); and/or

(2) the Products delivered to you are damaged on arrival or faulty.

5. Damaged or Faulty Products
You can return Products if they are damaged, defective, or not as specified on the Confirmation Page. You should inspect the Products as soon as you receive them for defects or damage. If you find any Products to be damaged or faulty you must inform us within 10 days of receipt of Products. If the Products are found to be damaged or faulty on delivery to you we will at our discretion repair or replace the Products or refund the price paid by you.

6. How to Return an Item
You must notify The Leeds Met Merchandise team by contacting us via one of the methods on our website.

Please provide us with the following details or have them to hand when you contact us:

(1) Order Number;

(2) Email Address;

(3) Contact number (preferably a mobile); and

(4) Reason for return.

In the case of a damaged defective or faulty product, please be prepared to provide a full description of the problem. This will ensure that we can process your return as quickly as possible.

All returns must be sent back to us in their original packaging. In the case of damaged items where the packaging itself is damaged please include the damaged packaging with the returned product.

If you have any queries on our Returns Policy, please contact us.

This Returns Policy does not affect your statutory rights.

Important Note

Our Terms & Conditions apply to all Orders placed with us. Please click on the following link to view our Terms & Conditions.